Comments on: Why “Customer Service” Isn’t http://www.mikehelmick.com/2009/08/why-customer-service-isnt/ Computer Scientist, Yogi Sun, 11 Apr 2010 12:29:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: ComcastMark http://www.mikehelmick.com/2009/08/why-customer-service-isnt/comment-page-1/#comment-117 ComcastMark Mon, 24 Aug 2009 17:30:58 +0000 http://www.mikehelmick.com/?p=397#comment-117 I apologize for the experience. I am glad we were able to work something out. You are correct; you should have to get angry just to keep you as a customer. You should have been presented with other pricing options the moment you voiced your concern. I will share your experience with my contacts so that you'll have a better experience next time. What is the phone number associated with your account? Mark Casem Comcast Corp. National Customer Operations We_Can_Help@cable.comcast.com I apologize for the experience. I am glad we were able to work something out. You are correct; you should have to get angry just to keep you as a customer. You should have been presented with other pricing options the moment you voiced your concern. I will share your experience with my contacts so that you’ll have a better experience next time. What is the phone number associated with your account?

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

]]> By: Laura http://www.mikehelmick.com/2009/08/why-customer-service-isnt/comment-page-1/#comment-112 Laura Fri, 21 Aug 2009 11:00:45 +0000 http://www.mikehelmick.com/?p=397#comment-112 I'm pretty sure that is cable companies in general. Comcast and Time Warner must have the same management! I’m pretty sure that is cable companies in general. Comcast and Time Warner must have the same management!

]]> By: Cortny http://www.mikehelmick.com/2009/08/why-customer-service-isnt/comment-page-1/#comment-111 Cortny Fri, 21 Aug 2009 04:58:09 +0000 http://www.mikehelmick.com/?p=397#comment-111 Have faith, customer service isn't dead! Look at Amazon. And, you know, a few others. BUT I think the key to fixing these things is knowing good customer service when you get it. What I hate is that in today's world you've got to be a jerk to get good service most places! Remember the famous Pottery Barn vs. Crate and Barrel episode... Have faith, customer service isn’t dead! Look at Amazon. And, you know, a few others. BUT I think the key to fixing these things is knowing good customer service when you get it.

What I hate is that in today’s world you’ve got to be a jerk to get good service most places! Remember the famous Pottery Barn vs. Crate and Barrel episode…

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